Shipping Badges to the factory for warranty service:
If your badge requires repair due to a manufacturer defect within 12 months of being shipped from the factory, then we will send you a prepaid shipping label along with the return authorization. For other repairs you are responsible to ship the badge to the factory. Please do not send any badges to the factory for warranty service without a return authorization
We are not responsible for lost packages. We highly recommend using an insured and trackable service when sending in your badge. To avoid losses in transit also make sure your badge is properly packaged. Always use a box or bubble pack. Never ship a badge in a standard envelope.
Shipping instructions are provided on your order confirmation and return authorization. Include the return authorization, along with the badge(s) when shipping to the factory:
Shipping your badge to the factory for refurbishing
Once you place your refurbishing order, print the order confirmation and include it in the package when sending your badge back to the factory. Refurbishing orders do not require a return authorization. Shipping instructions are included on your order confirmation.
We highly recommend using an insured and trackable service when sending in your badge. To avoid losses in transit also make sure your badge is properly packaged. Always use a box or bubble pack. Never ship a badge in a standard envelope. We are not responsible for lost packages.